Frequently Asked Questionsamandahayden
Are your cookies nut free? My cookies do not contain nuts, and while I do my absolute best to keep everything separate, I work out of my home peanut-butter-friendly kitchen, and therefore can't guarantee nut free. What ingredients are in your cookies? Cookies consist of: eggs, sugar, butter, vanilla extract and flour Royal Icing consists of: liquid egg whites and icing sugar How much time ahead do you require? To ensure I'm able to accommodate your order, the earlier you can place your order the better. I would suggest about a month ahead. Anything less than a week will incur a 10% rush fee if I can accomodate. Do you have a minimum order? There is a 1 dozen regular size or 2 dozen mini cookie minimum. Once you've reached the minimum you can add cookies a la carte. For example: 14 regular size and 5 minis or 25 minis and 4 regular. How long will my cookies stay fresh? SugarSugar bakes everything from scratch with the best and freshest ingredients, and we never use artificial preservatives. Decorated cookies should be eaten within two weeks, and stay at their best when stored in an airtight container at room temperature. Refrigeration is not recommended, since condensation wreaks havoc with detailed icing. Humidity may cause the icing to darken in spots; please keep decorated cookies as cool and dry as possible. If you must store decorated cookies for longer, they may be wrapped carefully and airtight in plastic wrap, then frozen; before eating, let them come to room temperature before unwrapping. Do you ship? Unfortunately, at this time orders are only available for local (Ottawa) pick up. What form of payment do you accept? I accept cash, cheque or EMT, whichever is easiest for you!